Shipping Policy

At Imly, we understand the importance of getting your products delivered promptly and  efficiently. Our Shipping Policy outlines the details of our shipping process, ensuring a  smooth and hassle-free experience for our valued customers.

1. Shipping Destinations

We currently ship our products to addresses within the United Kingdom. At this time, we  do not offer international shipping.

2. Shipping Fees

Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping destination. The shipping fees will be clearly displayed during the checkout process before you finalize your order.

3. Processing Time

Orders are typically processed within 1-2 business days. Please note that processing times may be longer during holidays, sales, or other peak periods.

4. Shipping Methods and Delivery Times

We partner with reputable carriers to ensure reliable and timely delivery. The available shipping options and estimated delivery times will be displayed during the checkout process. Please note that the delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as carrier issues, weather, or customs processing.

Standard Shipping: Estimated delivery within 3-5 business days.

Express Shipping: Estimated delivery within 1-2 business days.

5. Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email.  You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

6. Delivery Issues

If you experience any issues with your delivery, such as a lost or damaged package, please contact our customer service team at [email address]. We will work with you to resolve the issue as quickly as possible. Please note that we are not responsible for any lost, stolen, or damaged packages once they have been handed over to the carrier.

7. Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for any delays or additional costs due to incorrect or incomplete shipping addresses. If you notice an error in your shipping address after placing your order, please contact our customer service team immediately to correct the issue.

8. Customs and Import Duties

For orders shipped within the United Kingdom, there are no customs or import duties. However, if our shipping policy changes in the future to include international shipping, customers may be responsible for any customs or import duties levied by their country. These charges are the customer’s responsibility and are not included in the shipping fees.

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact our customer service team at [hello@imly.co.uk]. We’re here to help and ensure your satisfaction with our products and services.