At Imly, we strive to provide our customers with a delightful shopping experience. We  understand that sometimes you may need to return a product due to various reasons. Our Refund Policy outlines the process and conditions for returning products and receiving refunds.

  1. Return Eligibility

To be eligible for a return, the item(s) must meet the following criteria:

  1. The product must be unopened, in its original packaging, and in the same condition that you received it.
  2. The return request must be made within 14 days of receiving the product. Please note that for hygiene and safety reasons, we cannot accept returns of opened or partially consumed food items.
  3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [hello@imly.co.uk] with your order number and reason for return. Our team will provide you with further instructions and a Return

Merchandise Authorization (RMA) number.

  1. Package the item(s) securely and include a copy of the invoice or order confirmation, along with the RMA number provided by our customer service team.
  2. Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Please note that the cost of return shipping is the responsibility of the customer, and original shipping fees are non-refundable.

  1. Refunds

Once your returned item(s) is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.

If your return is approved, a refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. If you haven’t received a refund after this period, please check with your bank or credit card company and then contact our customer service team at [hello@imly.co.uk].

  1. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to  exchange a product for the same item, please contact our customer service team at Hello@imly.co.uk with your order number and a description of the issue.

  1. Exceptions

The following items are non-returnable and non-refundable:

  1. Gift cards
  2. Sale or clearance items
  3. Items purchased during promotional events or with discount codes
  4. Questions or Concerns

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact our customer service team at hello@imly.co.uk. We're here to help and ensure your satisfaction with our products and services.